BCA Technologies has been an industry leader in HVAC Selection software since 1992. We develop stand-alone selection programs or integrate with our cloud eRep CPQ for a fully-integrated solution. We have pre-built DLLs for psychrometrics, NEC electrical, DX cooling, heat pumps, water coils, steam coils, valves, piping, lighting, and other products.
With a technician’s smart phone app, they have the power to look up work orders, installed equipment information, past history, contacts, and other information that helps them be more efficient in the field.
Let the software help optimize your field service techs by sending the right tech, with the right skills, and right equipment, to the service call. This is more efficient for you, and your customers.
Create purchase orders, check inventory, and return parts tied to work orders all within a single web application. Permission levels limit who can do these tasks, data is real-time so everyone works more efficiently.
Balanced workloads by identifying and organizing available resources by category to intelligently balance workloads
and resources. Match skill sets of the technician against the requirements of the work order. Decrease driving time between work by creating a schedule with geography, customer preference, availability, and SLAs in mind.
Manage terms, conditions, and automated renewals of contracts and Service Level Agreements.
Track warranties against customer assets, provide visibility into terms and expiration dates. Ensure that service and billing conform to agreement and warranty requirements. Classify customer assets and track location, repair history, and maintenance schedules.
Save time and money by letting your service techs receive their schedules at home or on the road as the day starts and unfolds. When they arrive at the customer’s address, the work order with required service information at their fingertips. Techs can speak or write their notes and prepare a quote right on their tablet, or have the office prepare the quote and send it to them to show the customer on the tablet. Get the customer’s signature and receive payment upon completion – all paperless saving the tech and the back office time re-entering data.
Still doing things the old way? Or with outdated software?
Microsoft Dynamics 365 Field Service provides a modern, powerful platform to take service calls and emails and assign the service to the right service tech(s), with the right skills, at a time coordinated with the customer and the overall service schedule. This optimizes your tech resources time and skills.
Owners, Sales Managers, Sales and Support staff have a tree-top view of their world with out-of-the-box dashboards that can be customized for your business.
Create quotes and attach literature in easy steps. Dashboards keep track of follow-up dates, pipeline, goals and more. BCA Technologies can customize quote forms, workflows, reports, queries and provide training and support to make the CRM rollout a sucess for the sales force and business owners.