BCA Technologies is a third-party technology provider that provides the eRep software platform for use by various companies per the terms of service agreements between BCA and those companies (“Licensee”). Please refer to our licensee privacy policies for how they use their user data.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We use Google Analytics, Google Ads, Google Tag Manager, AdRoll, Quantcast, Hotjar, and Hubspot software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, and methods used to browse away from the page. When you enter personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profiles, that is stored in our CRM database. You may opt out of emails at any time.
When you enter a request for information on our website, as part of the process, we collect that information in our CRM database. Your personal and non-personal information will be collected and used for the following purposes:
To provide information to visitors regarding our products and Services;
To provide our customers with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
BCA Technologies will notify the user of any known data breach within 72 hours of first having become aware of any such breach.
Right to Access:
If you feel we have information about you in our system which you would like to know, please contact BCA Technologies at [email protected] or at our address to access the information stored by BCA Technologies. Typical information stored is user’s first and last name, company name, contact address, phone, and email addresses.
Right to be Forgotten:
If you don’t want us to save your data anymore, please contact us via email at [email protected] or send us mail to our physical mailing address. We will need your email and IP address to ensure your data is cleared from all of our systems.
Privacy by Design:
BCA Technologies does not share, sell, or distribute personal information to any third-party sources. Data is limited to BCA employees for the purpose of sales and support to our contacts.
Data Protection Officer (DPA):
Third party providers like BCA Technologies do not have to appoint DPEs. Contact the eRep licensee should you need to request information about use of personal information.
Last update: 11/14/2019