OrderInfo -
Customer Service Internet Application

OrderInfo -

Allows your customers and/or representatives to obtain status of their orders via the Internet from anywhere and anytime. It does this by allowing users to securely log into your web site and view their real-time order status 24 / 7.

OrderInfo is great for any company that sells products through a representative network or to OEMs.

OrderInfo can access an existing ERP system database or it comes with an order status database.

The Need -

Most customer support personnel answer the same questions over and over. They have to look up the order, make phone calls, etc. to find out the order status. This wastes valuable time for both the supplier and the customer.

OrderInfo is designed for any company that sells products and wants immediate improvement in customer service to their customers or representatives.

In today's fast paced world, you need to provide order status quickly and easily. There is no better or cheaper way than to provide instant information via the Internet than OrderInfo.

Stop wasting time! You have the order information, but your customers have to call to find out where it is. They may ask:

  • When will my order be shipped?

  • What day can I expect it?

  • When did I place this order?

  • What is the status of all open orders for my customer?

  • What is the status of all open orders for this project?

  • What are the shipping and purchase order numbers?

This is an inconvenience for your customer and an interruption for your company in filling orders and making sales. Allow several, hundreds, even thousands of representatives to get this information all at the same time!

Benefits -

  • Improves Customer Service

  • Allows your representative network to access their order information anywhere at anytime.

  • Eliminates the wasted time of reps calling for the status of their order.

  • Reduces time spent answering questions on, finding, and providing order status and allows you to focus on other matters.

  • User friendly. Allows even the most inexperienced software users the ease and simplicity of the Internet to point and click their way to all the information they need.

Calculate the savings yourself! .
Example:
Number of representatives .
100
Average number of calls per week regarding orders per rep x
5
Avg. time to find and answer to question x
0.25 hr.
Total time spent =
125 hrs.
Hourly cost (plus overhead) of customer service person(s) x
$25
TOTAL SAVINGS PER WEEK .
$3,125 / week
. x 52
.
TOTAL SAVINGS PER YEAR .
$162,500 / yr.

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