BCA Technologies, Inc.
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Accredited business

Manufacturing
Our experience with manufacturers is that they are in one of three places with their software:
  A.  Brand new and need a cost-effective, all-encompassing system that they will never outgrow
  B.  Existing Manufacturer that has outgrown existing software capabilities
  C.  Existing Manufacturer that needs to add powerful web-based solutions to leapfrog competition

Where are you?  What pieces do you need to meet your customers needs?

Customer Facing - Manage Information Better, Attract/keep better reps, Lower cost of sales

  • Dynamic Website that drives sales
  • Online Channel Portal
  • Online Pricing, Configuration and Ordering for Sales Channels
  • eCommerce
  • Online form processing
  • Online Part Search and Ordering
  • Online Order Status
  • Online Help Desk and Customer Portal
  • Manage Sales Channel and Leads
  • Provide Customer Support for Sales Channel & End Users

Manufacturer Marketing, Sales and Support - Speeds customer support, maintains knowledge in one place, lowers cost

  • Channel Relationship Management
  • Lead Management from trade shows and website
  • Customer Support Requests Processing and Management
  • Build Knowledge Base
  • Check orders and shipments
  • Manage warranty requests

Manufacturer Production - Increases visibility to engineering and production,

  • Ability to see demand sooner (yes - before orders)
  • Inventory management (products and parts concurrently)
  • MRP
  • Configurator
  • BOM Management
  • Drawing Management
  • Shipping

No matter what combination of software solutions you need right now, BCA Technologies has these pre-built, integrated software modules that provide what you need - when you need it.  They are .NET applications with SQLServer back-end already multi-company, multi-division, and mult-currency and can be customized to meet your exact needs.   You will never outgrow! When you are ready to add more features, they are there waiting to be activated.   And using EDI and XML, your solution can be integrated to your existing software systems.

Contact Us to find out what powerful, web applications can do for you!

Products and Services
CRM eSupport Enterprise provides Manufacturers a powerful data-base driven, web-based solution to provide world-class support to their existing customers.  eSupport includes News and Information, HelpDesk, Support Request, and Knowledge Base that provides support 24/7.   eSupport includes the web-based CRM which allows sales and customer service to track customer emails and purchase standard can be customized to meet your specific needs.
Protoparts Enterprise is a full ERP solution that includes all modules of eSupport plus Order Processing, Inventory control, MRP, Customer Maintenance, Vendor Maintenance, with integrated financials that allow full visibility to the right people in the organization.

System Requirements

Any computer or mobile devices with browser.
.NET and SQLServer Database
Integrates with any POP3 email server including Exchange