CRM - Customer Relationship Management
CRM is an integrated approach to identifying, acquiring, and retaining
customers. By enabling organizations to manage and coordinate customer
interactions across multiple channels, departments, lines of business,
and geographies, CRM helps organizations maximize the value of every
customer interaction and drive superior corporate performance.
Today’s organizations must manage customer interactions across
multiple communications channels—including the Web, call centers,
field sales, and dealers or partner networks. Many organizations also
have multiple lines of business with many overlapping customers. The
challenge is to make it easy for customers to do business with the organization
any way they want—at any time, through any channel, in any language
or currency— and to make customers feel that they are dealing
with a single, unified organization that recognizes them at every touch point.
BCA Technologies is a licensed Microsoft CRM dealer who
provides added value installation, setup, customization and consulting
services.
Modern Accounting Business Solutions
We provide full enterprise accounting and business
software that can include modern functionality such as web modules that
allow customers to place orders and check order status on the internet.
We setup and customize Microsoft Great Plains Business
Solutions to meet your company's specific needs.
Applications and Modules
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Account Level Security
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Advanced Security
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Bank Reconciliation
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Bill of Material
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Capacity Requirements Planning
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Cash Flow Management
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Collections Management
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eCommerce
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eConnect
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eEmployee
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eExpense
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eExpense Offline
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Electronic Funds Transfer for Payables Management
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Electronic Funds Transfer For Receivables Management
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Electronic Reconcile
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Engineering Change Management
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Enterprise Reporting
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eOrder
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eRequisition
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eTimesheets for Payroll
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Extended Pricing
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Field Service
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Fixed Asset Management
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FRx Financial Reporter
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FRx Forecaster
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General Ledger
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Human Resources
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Integration Assistant for Excel
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Integration Manager
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Inventory Control
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Invoicing
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Job Costing
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Modifer with VBA
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Multicurrency Management
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Multidimensional Analysis
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Payables Management
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Payroll Connect
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Payroll Direct Deposit
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Process Server
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Project Accounting
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PS Time and Expense
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Purchase Order Processing
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Receivables Management
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Report Writer
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Safe Pay
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Sales Configurator
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Sales Forecasting
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Sales Order Processing
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System Manager
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U.S. Payroll
ERP - Enterprise Resource Planning
Enterprise resource planning software, or ERP, combines them all together
into a single, integrated software program that runs off a single database
so that the various departments can more easily share information and
communicate with each other. That integrated approach can have a tremendous
payback. ERP vanquishes the old standalone computer systems in finance,
HR, manufacturing and the warehouse, and replaces them with a single
unified software program divided into software modules that roughly
approximate the old standalone systems. Finance, manufacturing and the
warehouse all still get their own software, except now the software
is linked together so that someone in finance can look into the warehouse
software to see if an order has been shipped. BCA Technologies ERP software
is flexible enough that you can install some modules without buying
the whole package. Many companies, for example, will just install an
ERP finance or HR module and leave the rest of the functions for another
day.
Different departments all see the same information and
can update it. When one department finishes with the order it is automatically
routed via the ERP system to the next department. To find out where
the order is at any point, you need only log in to the ERP system and
track it down. The order process moves like a bolt of lightning through
the organization, and customers get their orders faster and with fewer
errors than before. ERP can apply that same magic to the other major
business processes, such as employee benefits or financial reporting.
BCA Technologies, Inc. is
a certified Microsoft Business Solutions partner. We can install
and customize integrated accounting and business software solutions
such as Microsoft Great Plains Dynamics
and eEnterprise.
We then can integrate and customize the software to meet the unique
needs of the business.

How We Work With You
We provide a free consultation to determine what your
business needs to run more profitably and efficiently. We then
provide recommendations on what business software would best fit your
needs and the cost.
If you feel our proposed solution is a match for your
needs, we work with your in-house staff to provide a turn-key
installation and setup to meet your specific needs. We then
provide training and support services along with the vast Microsoft
Business Solution support network. Call us
for more information.